Return & Exchange Policy

Returns & Exchange Policy

Last Updated: August 4, 2026

At The Canton Row, we are committed to providing high-quality products and a seamless shopping experience. Please read this Returns & Exchange Policy carefully before placing an order.

1. 7-Day Return Window

We offer a 7-day return window from the date your order is marked as delivered.

To request a return, please email cantonrow@gmail.com within 7 calendar days of delivery. Requests received after this period will not be accepted.

2. Return Eligibility

To qualify for a return, all of the following conditions must be met:

The item must be unused, unworn, unwashed, and free from any signs of use, damage, stains, perfume, deodorant, makeup, smoke, pet hair, or alterations.
All original tags, labels, accessories, dust bags (if applicable), protective films, and original packaging must be intact and included.
The product must be returned in the same condition in which it was delivered.
A valid proof of purchase or order confirmation must be provided.
The return request must be approved by our customer support team before the item is sent back.

Returns that do not meet these requirements may be rejected and returned to the customer without any refund.

3. Return Process

To initiate a return, email us at cantonrow@gmail.com with:

Order Number
Reason for Return
Clear photos and/or videos of the product (where applicable)

If your request is approved, we will provide detailed return instructions.

Do not send any product back without prior written approval. Unauthorized returns may be refused.

Return Address:

The Canton Row
Carter Road, Bandra West,
Mumbai – 400050, Maharashtra, India

4. Mandatory Unboxing Video

For claims involving:

Wrong Product
Missing Item
Damaged Product
Manufacturing Defect
Missing Accessories

an uninterrupted unboxing video is mandatory.

The video must:

Begin before opening the sealed shipping package.
Clearly display the shipping label and all sides of the parcel.
Continue without pauses, edits, or cuts until all contents are fully visible.

Claims submitted without a complete, continuous, and unedited unboxing video may not be accepted.

5. Products Not Eligible for Return

The following items are not eligible for return:

Sale, discounted, clearance, promotional, or final-sale products.
Gift cards.
Personalized or customized products.
Products damaged due to misuse, negligence, improper handling, accidents, or normal wear and tear.
Products returned without original packaging, tags, or accessories.
Products showing signs of use, washing, alteration, or damage after delivery.

6. Size, Fit & Product Appearance

Customers are responsible for reviewing product descriptions, measurements, size charts, and specifications before placing an order.

Returns based on:

Incorrect size selected by the customer.
Change of mind.
Personal preference.
Dissatisfaction with style.
Unrealistic expectations regarding colour or appearance.

may not be eligible for approval.

Minor variations in colour caused by photography, lighting, manufacturing variations, or different screen settings are considered normal and do not constitute product defects.

7. Exchanges

The Canton Row does not offer exchanges under any circumstances.

We do not provide exchanges for:

Incorrect size selection.
Change of mind.
Colour preference.
Different product preference.
Manufacturing defects.
Wrong item delivered.
Damaged items.
Any other reason.

If a return request is approved under this policy, the matter will be resolved only through an eligible refund in accordance with our Refund Policy. Customers wishing to purchase a different product may place a new order separately.

8. Inspection & Quality Check

Every returned product undergoes a detailed quality inspection upon receipt.

If we determine that the product:

Has been used.
Was damaged after delivery.
Has been altered.
Is incomplete.
Has missing accessories or packaging.
Has been switched with another item.
Does not satisfy our return eligibility requirements.

the return request will be rejected, and the product may be shipped back to the customer at their expense.

The Canton Row reserves the right to make the final determination regarding the condition and eligibility of all returned products.

9. Refunds

Once the returned product has been received and successfully inspected, we will notify you regarding the status of your return.

If approved, refunds will be processed to the original payment method within 7–10 business days.

Please note that banks, payment gateways, credit card companies, and financial institutions may require additional processing time beyond our control.

The following charges are non-refundable, unless the return is due to an error on our part:

Shipping charges.
Cash on Delivery (COD) charges.
Payment gateway charges.
Taxes and duties (where applicable).
Gift wrapping charges.
Other service-related charges.

10. Order Cancellation

Orders may only be cancelled before they have been packed or dispatched.

Once an order has entered the shipping process or has been dispatched, cancellation requests cannot be accepted.

Eligible returns after delivery will be handled strictly in accordance with this policy.

11. Fraud Prevention

To protect our customers and business from fraudulent activity, The Canton Row reserves the right to:

Reject suspicious or abusive return requests.
Request additional information, documentation, or evidence before approving a return.
Restrict or cancel future orders from customers who repeatedly misuse our policies.
Reject any return involving substituted products, manipulated items, counterfeit products, or products not originally supplied by The Canton Row.

Where appropriate, we also reserve the right to pursue any legal remedies available under applicable law.

12. Contact Us

For any questions regarding returns or refunds, please contact:

The Canton Row

Email: cantonrow@gmail.com

Our customer support team will respond as promptly as reasonably possible during our business hours.