Privacy policy

Privacy Policy

Last Updated: August 2, 2026

At The Canton Row, your privacy matters to us. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, create an account, place an order, or interact with our services.

By accessing or using our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following information when you use our website:

Personal Information

  • Full Name

  • Email Address

  • Mobile Number

  • Billing Address

  • Shipping Address

Order Information

  • Products purchased

  • Cart and wishlist items

  • Order history

  • Payment status

  • Refunds and returns

Payment Information

Payments are processed securely through trusted third-party payment providers.

The Canton Row does not store your debit card, credit card, UPI PIN, CVV, or banking credentials on our servers.

Device & Technical Information

When you browse our website, we may automatically collect:

  • IP Address

  • Browser Type

  • Device Type

  • Operating System

  • Time Zone

  • Cookies

  • Website usage information

  • Pages visited

  • Referral source

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Deliver products

  • Process payments and refunds

  • Provide customer support

  • Send order confirmations and shipping updates

  • Improve our website and customer experience

  • Prevent fraud and unauthorized transactions

  • Maintain website security

  • Comply with legal obligations

  • Send promotional offers and marketing communications (only where permitted)

3. Marketing Communications

If you subscribe to our newsletter or promotional updates, we may send you:

  • Product launches

  • Exclusive offers

  • Sale announcements

  • Cart reminders

  • Back-in-stock alerts

You can unsubscribe at any time using the link included in our emails.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Keep your shopping cart active

  • Remember your preferences

  • Improve website performance

  • Measure website traffic

  • Personalize your shopping experience

  • Display relevant advertisements

You may disable cookies through your browser settings; however, certain features of our website may not function properly.

5. Sharing Your Information

We do not sell, rent, or trade your personal information.

Your information may only be shared with trusted service providers necessary to operate our business, including:

  • Shopify

  • Payment gateways

  • Shipping and logistics partners

  • Marketing and email service providers

  • Analytics providers

  • Government or legal authorities where required by law

These providers receive only the information necessary to perform their services and are expected to protect your data.

6. Shopify

Our store is hosted on Shopify, which provides the e-commerce platform that enables us to sell our products and services.

Your information may be processed by Shopify in accordance with Shopify's Privacy Policy.

Learn more at:

https://privacy.shopify.com/

7. Payment Security

All online payments are securely processed through encrypted payment gateways.

The Canton Row never stores:

  • Card Numbers

  • CVV

  • UPI PIN

  • Net Banking Passwords

  • Banking Credentials

Please ensure you never share your OTP or payment credentials with anyone.

8. Data Security

We use commercially reasonable administrative, technical, and organizational safeguards to protect your information against unauthorized access, disclosure, misuse, alteration, or destruction.

While we strive to protect your personal information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

9. Data Retention

We retain your information only for as long as necessary to:

  • Fulfill orders

  • Provide customer support

  • Meet legal and tax obligations

  • Resolve disputes

  • Prevent fraud

  • Enforce our policies

When no longer required, your information is securely deleted or anonymized where reasonably practicable.

10. Your Rights

Subject to applicable laws, you may request to:

  • Access your personal information

  • Correct inaccurate information

  • Delete your personal information

  • Update your account information

  • Withdraw marketing consent

  • Request information about how your data is processed

To exercise these rights, contact us using the details below.

11. Children's Privacy

Our website is intended for individuals who have reached the age of majority under applicable law.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it.

12. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of those third-party platforms. We encourage you to review their respective privacy policies before providing any personal information.

13. Fraud Prevention

To protect our customers and business, we may use automated and manual systems to detect suspicious transactions, unauthorized access, fraudulent activity, or abuse of our services.

Orders identified as potentially fraudulent may be delayed, verified, cancelled, or refused.

14. International Data Transfers

Your information may be processed or stored outside your country of residence through Shopify or our trusted service providers.

Where applicable, appropriate safeguards will be implemented to protect your personal information in accordance with applicable laws.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

Any updates will be posted on this page with the revised Last Updated date. Continued use of our website after such changes constitutes your acceptance of the updated Privacy Policy.

16. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact us:

The Canton Row

Email: cantonrow@gmail.com

Address:
Carter Road, Bandra West,
Mumbai – 400050, Maharashtra, India

We will respond to your request within a reasonable timeframe in accordance with applicable laws.