Shipping policy

Shipping Policy

Last Updated: August 2, 2026

At The Canton Row, we are committed to providing a smooth, reliable, and transparent delivery experience for every customer. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.

Please read this policy carefully before placing an order. By purchasing from our website, you acknowledge and agree to the shipping terms mentioned below.

1. Order Processing Time

All orders placed through The Canton Row go through a quality verification and processing procedure before dispatch.

Our standard order processing time is:

2–4 business days

During this period, we:

  • Verify order details.

  • Confirm product availability.

  • Conduct quality checks before shipment.

  • Prepare packaging.

  • Hand over the order to our logistics partner.

Orders are processed only on business days. Sundays and public holidays are not considered processing days.

During high-demand periods, sales events, festive seasons, or unforeseen operational circumstances, processing times may be slightly extended. We appreciate your understanding during such situations.

2. Delivery Timeline

Once your order has been dispatched, the estimated delivery timeline is:

Standard Delivery:

7–10 business days from the date of dispatch

Delivery timelines may vary depending on:

  • Customer location.

  • Courier partner availability.

  • Weather conditions.

  • Public holidays.

  • Transportation delays.

  • Government restrictions.

  • Unforeseen circumstances.

The delivery timeline provided is an estimated timeframe and does not represent a guaranteed delivery date.

The Canton Row is not responsible for delays caused by courier partners, incorrect customer information, natural events, or circumstances beyond our reasonable control.

3. Shipping Availability

We currently provide shipping services across India.

Orders can be delivered to:

  • Residential addresses.

  • Office addresses.

  • Commercial addresses.

  • Other valid delivery locations provided by the customer.

Customers are responsible for providing a complete and accurate delivery address during checkout.

The Canton Row will not be responsible for delivery failures caused due to:

  • Incorrect address details.

  • Missing apartment/house numbers.

  • Incorrect PIN codes.

  • Incorrect phone numbers.

  • Customer unavailability.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process before payment confirmation.

Shipping charges may vary depending on:

  • Order value.

  • Delivery location.

  • Shipping method.

  • Courier partner charges.

Any shipping charges paid by the customer are non-refundable unless the return, cancellation, or issue is directly caused due to an error from The Canton Row.

5. Order Tracking

Once your order has been dispatched, you will receive shipping confirmation containing tracking details through your registered:

  • Email address.

  • Mobile number.

  • Other communication channels provided during checkout.

Customers can use the tracking information to monitor their shipment status.

Tracking updates may take some time to appear after dispatch depending on courier partner systems.

The Canton Row is not responsible for delays in tracking updates caused by courier partners.

6. Shipping Address Responsibility

Customers must carefully review their shipping information before completing payment.

Once an order is confirmed, any request to modify:

  • Delivery address.

  • Contact number.

  • Recipient details.

can only be considered if the order has not been processed or shipped.

After dispatch, address modifications may not be possible.

If an order cannot be delivered due to incorrect or incomplete customer-provided information, the customer may be responsible for:

  • Additional shipping charges.

  • Return shipping charges.

  • Re-dispatch charges.

7. Delivery Attempts & Failed Deliveries

Our courier partners generally attempt delivery multiple times according to their operational guidelines.

Customers are responsible for:

  • Being available during delivery attempts.

  • Providing correct contact information.

  • Coordinating with courier partners when required.

If delivery fails due to:

  • Customer unavailability.

  • Refusal to accept the package.

  • Incorrect address.

  • Failure to respond to courier communication.

the shipment may be returned to The Canton Row.

In such cases, additional charges may apply for re-shipping the order.

8. Cash on Delivery (COD) Orders

The Canton Row offers Cash on Delivery (COD) as a payment option for eligible orders within India.

By selecting COD at checkout, customers agree to accept the order and make the complete payment to the delivery partner at the time of delivery.

To ensure a secure and reliable shopping experience for all customers, we follow certain verification procedures for COD orders.

COD Verification

For selected COD orders, The Canton Row may verify order details through:

  • Phone call verification.

  • SMS or OTP confirmation.

  • Email confirmation.

  • Other verification methods deemed necessary.

Orders that cannot be successfully verified may be delayed, placed on hold, or cancelled.

COD Order Acceptance Responsibility

Customers placing COD orders are responsible for:

  • Providing accurate contact details.

  • Being available to receive the shipment.

  • Accepting the order after confirmation.

  • Making the full payment at the time of delivery.

Once a COD order has been confirmed and dispatched, customers are expected to accept delivery unless there is a genuine issue covered under our Returns & Refund Policy.

COD Refusal or Non-Acceptance

Refusing a COD order after dispatch without a valid reason may result in:

  • Restriction or removal of COD payment availability.

  • Cancellation of future COD orders.

  • Account restrictions.

  • Requirement of prepaid payment for future purchases.

Repeated COD refusals, false orders, or misuse of COD services may be considered an abuse of our services.

COD Availability

COD availability may depend on:

  • Delivery location.

  • Order value.

  • Product category.

  • Courier partner serviceability.

  • Previous order history.

The Canton Row reserves the right to disable COD availability for specific orders, locations, or customers based on risk assessment and operational requirements.

COD Charges

If any COD handling charges apply, they will be clearly displayed during checkout before order confirmation.

COD charges, once paid, are non-refundable except in cases where the order issue is directly caused by The Canton Row.

9. Order Confirmation & Cancellation

Placing an order does not automatically guarantee shipment.

The Canton Row reserves the right to:

  • Verify order details.

  • Contact customers for confirmation.

  • Cancel orders with incorrect information.

  • Cancel orders suspected of fraud or misuse.

  • Limit quantities purchased.

Orders can only be cancelled before they enter the shipping process.

Once an order has been packed or dispatched, cancellation requests will not be accepted.

Any eligible return request after delivery will be handled according to our Returns & Refund Policy.

10. Product Packaging

All products are carefully inspected and securely packaged before dispatch.

Our packaging process is designed to protect products during transportation.

Customers must inspect the package at the time of delivery.

If the package appears:

  • Opened.

  • Tampered with.

  • Severely damaged.

customers should:

  • Refuse acceptance if possible.

  • Capture photos/videos of the package condition.

  • Contact our support team immediately.

Claims without supporting evidence may not be accepted.

11. Damaged, Missing, or Incorrect Orders

We take every possible measure to ensure accurate and safe deliveries.

In case you receive:

  • A wrong product.

  • Missing item.

  • Damaged product.

  • Manufacturing defect.

you must contact us within 48 hours of delivery at:

Email: cantonrow@gmail.com

The following information may be required:

  • Order number.

  • Clear photographs.

  • Complete unboxing video.

  • Images of packaging and shipping label.

For delivery-related claims, an uninterrupted unboxing video is mandatory.

The video must:

  • Begin before opening the sealed package.

  • Clearly show the shipping label.

  • Show the complete package condition.

  • Continue without cuts until the product is fully visible.

Claims submitted without proper evidence may not be accepted.

12. Lost or Undelivered Shipments

In rare cases where an order is marked as delivered but not received, customers must notify us within 48 hours of the delivery confirmation.

We may investigate the matter with the courier partner.

The investigation may require:

  • Delivery confirmation details.

  • Customer confirmation.

  • Additional verification information.

The Canton Row will assist customers in resolving genuine delivery issues; however, we cannot be held responsible for packages confirmed as successfully delivered by the courier partner.

13. Courier Delays & Force Majeure Events

Delivery delays may occur due to circumstances beyond our control, including:

  • Natural disasters.

  • Extreme weather conditions.

  • Government restrictions.

  • Strikes.

  • Transportation failures.

  • Public emergencies.

  • Courier operational issues.

  • Technical failures.

The Canton Row will make reasonable efforts to assist customers during such situations but shall not be liable for delays caused by external factors.

14. International Shipping

Currently, The Canton Row ships within India only.

International shipping availability, if introduced in the future, will be governed by separate shipping terms, customs requirements, taxes, and applicable regulations.

15. Fraud Prevention & Shipping Abuse

To protect our customers and maintain a secure shopping environment, we monitor orders for suspicious activities.

The Canton Row reserves the right to:

  • Verify customer details before dispatch.

  • Delay or cancel suspicious orders.

  • Restrict COD availability.

  • Refuse repeated fraudulent orders.

  • Block accounts involved in misuse of shipping services.

Any attempt to:

  • Provide false delivery information.

  • Repeatedly refuse accepted COD orders.

  • Abuse replacement or delivery claims.

  • Manipulate courier investigations.

may result in account restrictions and refusal of future services.

16. Transfer of Delivery Responsibility

Once an order has been successfully delivered to the address provided by the customer, responsibility for the product transfers to the customer.

Customers are responsible for:

  • Safely receiving the package.

  • Checking the product condition.

  • Following product care instructions.

The Canton Row shall not be responsible for damage, loss, or misuse occurring after successful delivery.

17. Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time to reflect operational, legal, or business changes.

Any updates will be published on this page with the revised Last Updated date.

Your continued use of our website after changes are posted constitutes acceptance of the updated Shipping Policy.

18. Contact Us

For any shipping-related questions or assistance, please contact us:

The Canton Row

Email: cantonrow@gmail.com

Address:

Carter Road, Bandra West,
Mumbai – 400050, Maharashtra, India

Our support team will make reasonable efforts to assist you during standard business hours.