Refund policy

Returns & Refund Policy

At The Canton Row, we are committed to providing high-quality products and a seamless shopping experience. Please read our Return & Refund Policy carefully before placing an order.

7-Day Return Window

We offer a 7-day return policy from the date your order is marked as delivered.

To request a return, please email cantonrow@gmail.com within 7 calendar days of delivery. Requests received after this period will not be accepted.

Return Eligibility

To qualify for a return, all of the following conditions must be met:

  • The item must be unused, unworn, unwashed, and free from any signs of use, damage, stains, perfume, deodorant, makeup, smoke, pet hair, or alterations.

  • All original tags, labels, accessories, dust bags, authenticity cards (if applicable), protective films, and packaging must be intact and included.

  • The product must be returned in the exact condition in which it was delivered.

  • A valid proof of purchase or order confirmation must be provided.

  • The return request must be approved by our support team before the item is shipped back.

Returns that do not meet these requirements may be rejected and returned to the customer without any refund.

Return Process

To initiate a return, email us at cantonrow@gmail.com with:

  • Order Number

  • Reason for Return

  • Clear photos/videos of the product (if applicable)

If your request is approved, we'll provide return instructions.

Do not ship any item back without prior approval. Unauthorized returns will be refused.

Return Address:

Carter Road
Bandra, Mumbai – 400050
India

Mandatory Unboxing Video

For any claim regarding:

  • Wrong Product

  • Missing Item

  • Damaged Product

  • Manufacturing Defect

  • Missing Accessories

an uninterrupted unboxing video is mandatory.

The video must:

  • Begin before opening the shipping package.

  • Clearly show the sealed package, shipping label, and all sides of the parcel.

  • Continue without cuts or edits until all contents are fully visible.

Claims submitted without a complete unedited unboxing video may not be accepted.

Products That Are Not Eligible for Return

The following items cannot be returned or refunded:

  • Sale, discounted, clearance, promotional, or final-sale products.

  • Gift cards.

  • Personalized or customized products.

  • Products damaged due to misuse, negligence, improper handling, accidents, or normal wear and tear.

  • Products returned without original packaging or tags.

  • Products showing any signs of use.

Size & Fit

Customers are responsible for reviewing product descriptions, dimensions, size charts, and specifications before placing an order.

Returns due to incorrect size selection, change of mind, personal preference, or unrealistic expectations regarding color or appearance may not be eligible for a refund.

Minor color differences caused by photography, lighting, monitor settings, or mobile screens are considered normal and do not qualify as product defects.

Exchanges

We currently offer exchanges only for:

  • Manufacturing defects

  • Wrong item delivered

  • Damaged item received

Exchange requests are subject to stock availability.

If the requested replacement is unavailable, we may issue a refund or store credit at our discretion.

Inspection & Quality Check

Every returned product undergoes a thorough quality inspection.

If we determine that:

  • the product has been used,

  • damaged after delivery,

  • altered,

  • returned incomplete,

  • switched with another product,

  • or otherwise fails our inspection,

the return request will be rejected and the product will be shipped back to the customer.

The Canton Row reserves the right to make the final decision after inspection.

Refunds

Once we receive and inspect your return, we'll notify you of the approval status.

If approved, your refund will be processed to the original payment method within 7–10 business days.

Banks, payment gateways, and card issuers may require additional processing time, which is outside our control.

Shipping charges, Cash on Delivery charges, payment gateway fees, taxes, customs duties, gift wrapping charges, and any other non-product service charges are non-refundable, unless the return is due to our error.

Order Cancellation

Orders can only be cancelled before they are packed or shipped.

Once an order has been dispatched, it cannot be cancelled and must follow the return process after delivery (if eligible).

Fraud Prevention

To protect our customers and business from fraudulent activity:

  • We reserve the right to reject returns that appear suspicious or abusive.

  • Accounts with excessive returns, repeated refund requests, or policy misuse may have future orders cancelled or restricted.

  • The Canton Row may request additional information or documentation before approving any return or refund.

  • Any attempt to return a different product, counterfeit item, damaged item not originally supplied by us, or manipulated product may result in the rejection of the return and, where appropriate, further action.

Contact Us

For any return or refund-related queries, contact:

Email: cantonrow@gmail.com

Our team will respond as quickly as possible during business hours.